{"id":9052,"date":"2023-04-18T11:15:33","date_gmt":"2023-04-18T15:15:33","guid":{"rendered":"https:\/\/dev.pirg-test.com\/edfund\/?post_type=update&#038;p=9052"},"modified":"2023-04-18T13:23:18","modified_gmt":"2023-04-18T17:23:18","slug":"southwest-flights-grounded-at-least-temporarily-heres-a-remind-of-passengers-rights","status":"publish","type":"update","link":"https:\/\/dev.pirg-test.com\/edfund\/updates\/southwest-flights-grounded-at-least-temporarily-heres-a-remind-of-passengers-rights\/","title":{"rendered":"Southwest flights grounded at least temporarily; here&#8217;s a reminder of passengers&#8217; rights"},"featured_media":490,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":false,"_yoast_wpseo_meta-robots-nofollow":false,"_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":""},"campaign_tax":[157],"display_option":[],"issue_tax":[],"region_tax":[],"state":[2],"topic_tax":[124],"class_list":["post-9052","update","type-update","status-publish","hentry"],"acf":{"details":{"helper_taxonomies":{"topics":[124],"collection":false,"press_type":false,"person_type":false,"resource_type":false,"event_type":false,"campaigns":157,"department":false,"level":false,"states":[2],"act_option":false,"display_option":false,"primary":{"topic":124}},"featured_image":490,"caption_override":"","excerpt":"","hide_hero_image":false},"helper_people_group":{"title":"Authors","entities":[{"type":"dynamic","dynamic_person":{"site":16,"people":"128"},"information":{"name":"","image":null,"role":"","biography":"","contact":{"twitter":"","facebook":"","email":"","phone":""}}}]},"page_layout":[{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<span style=\"font-weight: 400;\">Today\u2019s announcement that Southwest Airlines grounded all flights this morning because of\u00a0 technical issues resurrected concern about whether one of the big four airlines is able to offer reliable schedules now and in the future. There are reports the ground stoppage was lifted about 11 a.m. ET for most flights. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">But the airline\u2019s schedules are likely to be messed up for at least part of the day. In an update about 12:30 p.m. ET, FlightAware said about 1,800 of Southwest's planned flights -- more than 40% of its schedule -- were delayed today. Interestingly, about 30% of Southwest's flights were delayed on Monday.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">It\u2019s important for travelers to know their rights, whatever the circumstances, whether it\u2019s a cancellation, lost baggage, refunds or other issues. <strong>Here\u2019s a link to <\/strong><\/span><strong><a href=\"https:\/\/dev.pirg-test.com\/edfund\/resources\/flyers-bill-of-rights\/\">our consumer guide on flyer rights<\/a>.<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">Travelers should also know that <a href=\"https:\/\/www.transportation.gov\/airconsumer\/airline-customer-service-dashboard\" target=\"_blank\" rel=\"noopener\">Southwest is one of the airlines that has made commitments<\/a> to the U.S. Department of Transportation on consumer protections in cases like these. In cases of cancellations or delays that Southwest could control, the airline has vowed to:<\/span>\r\n<ul>\r\n \t<li><span style=\"font-weight: 400;\">Rebook passengers on its own airline.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Provide meals or vouchers for delays of three hours or more.<\/span><\/li>\r\n \t<li>Provide hotel accommodations and ground transportation for overnight delays.<\/li>\r\n<\/ul>\r\nSouthwest is the only large airline that hasn't agreed to rebook travelers on another airline at no additional cost in cases such as these.\r\n\r\n<span style=\"font-weight: 400;\">Any traveler who can't get acceptable resolution from Southwest or any airline can <\/span><a href=\"https:\/\/www.transportation.gov\/airconsumer\/file-consumer-complaint\">\u00a0<span style=\"font-weight: 400;\">file a complaint<\/span><span style=\"font-weight: 400;\"> with the DOT<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>","":null}}],"featured_content":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Southwest flights grounded at least temporarily; 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