{"id":1780,"date":"2023-04-18T12:30:26","date_gmt":"2023-04-18T17:30:26","guid":{"rendered":"https:\/\/dev.pirg-test.com\/missouri\/foundation\/resources\/chromebook-churn-report-highlights-problems-of-short-lived-laptops-in-schools\/"},"modified":"2023-05-01T13:24:12","modified_gmt":"2023-05-01T18:24:12","slug":"chromebook-churn-report-highlights-problems-of-short-lived-laptops-in-schools","status":"publish","type":"resource","link":"https:\/\/dev.pirg-test.com\/missouri\/foundation\/resources\/chromebook-churn-report-highlights-problems-of-short-lived-laptops-in-schools\/","title":{"rendered":"\u2018Chromebook Churn\u2019 report highlights problems of short-lived laptops in schools"},"featured_media":47288,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":false,"_yoast_wpseo_meta-robots-nofollow":false,"_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":""},"campaign_tax":[141],"display_option":[],"issue_tax":[],"resource_type":[64],"region_tax":[],"state":[2],"topic_tax":[127,116],"class_list":["post-1780","resource","type-resource","status-publish","hentry"],"acf":{"details":{"helper_taxonomies":{"topics":[127,116],"collection":false,"press_type":false,"person_type":false,"resource_type":64,"event_type":false,"campaigns":141,"department":false,"level":false,"states":[2],"act_option":false,"display_option":false,"primary":{"topic":116}},"subtitle":"Chromebooks are not designed to last. Google could double the life of these widely used laptops, saving schools money and helping the environment.","excerpt":"The pandemic pushed schools to provide every student with their own device, often turning to Chromebooks. A laptop for every student is likely here to stay, but now this new tech is failing. That\u2019s because while we know milk goes bad, it turns out Chromebooks have expiration dates too.","featured_image":47288,"caption_override":"","updated_on":null,"sidebar_action":[1786],"related_event":"","hide_hero_image":false,"location":"internal","external_link":{"publication_name":"","url":""},"file":null,"sidebar_action_query_string":""},"helper_people_group":{"title":"Authors","entities":[{"type":"dynamic","dynamic_person":{"site":16,"people":"6899"},"information":{"name":"","image":null,"role":"","biography":"","contact":{"twitter":"","facebook":"","email":"","phone":""}}}]},"helper_downloads":{"title":"Downloads","files":[{"file":100000000047491,"title":"Chromebook Churn - Full Report"}]},"page_layout":[{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<span style=\"font-weight: 400;\">None of us can afford to stay on the disposability treadmill. All tech should last longer, and Google can lead the way by fixing the Chromebook Churn.<\/span>\r\n<h3><b>Beginning of the Chromebook Churn<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">Especially since the start of the pandemic and the widespread implementation of remote learning, school districts have looked for a budget laptop that they can buy en masse and then distribute to students. For many, Chromebooks seemed like the answer. In the <a href=\"https:\/\/www.canalys.com\/newsroom\/tablets-chromebooks-q4-2020.\">last quarter of 2020 Chromebooks sales<\/a> were 287% higher than in 2019.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Now three years later, schools are beginning to see their laptops fail, creating piles of electronic waste and saddling schools with additional costs.<\/span>","":null}},{"acf_fc_layout":"layout_slideshow","_acfe_flexible_toggle":"","component_slideshow":{"title":"Schools have piles of working Chromebooks that have become e-waste because they\u2019ve expired.","slides":[{"image":47288,"caption_override":""},{"image":47290,"caption_override":""}]}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<h3>Why this matters<\/h3>\r\n<b>How the Chromebook Churn affects schools<\/b>\r\n\r\n<span style=\"font-weight: 400;\">According to a <a href=\"https:\/\/www.edweek.org\/technology\/what-the-massive-shift-to-1-to-1-computing-means-for-schools-in-c harts\/2022\/05\">March 2021 Education Week survey<\/a> of school leaders, 90 percent of middle and high schools and 84 percent of elementary schools were providing a device for every student. One-to-one policies where every student gets a laptop are likely here to stay. Which means the consequences of balancing utility and sustainability are huge. Interviews with school IT staff reveal Chromebooks typically last four years. Across the 48.1 million K-12 public school students in the U.S., doubling the lifespan of Chromebooks could result in $1.8 billion dollars in savings for taxpayers, assuming no additional maintenance costs.<\/span>","":null}},{"acf_fc_layout":"layout_embed","_acfe_flexible_toggle":"","component_embed":{"width":"narrow","type":"code","title":"See how the Chromebook churn affects your state","code":"<div class=\"flourish-embed flourish-table\" data-src=\"visualisation\/13450215?602981\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><\/div>","media":null,"caption":""}},{"acf_fc_layout":"layout_large_image","_acfe_flexible_toggle":"","component_large_image":{"width":"narrow","image":47300,"caption_override":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<b>Chromebooks take a heavy toll on the environment<\/b>\r\n\r\n<span style=\"font-weight: 400;\">Manufacturing a computer consumes a great deal of resources. In fact, some estimate that the information technology sector is responsible for about as much <a href=\"https:\/\/www.cell.com\/patterns\/fulltext\/S2666-3899(21)00188-4?_returnURL=https%3A%2F%2Flinkinghub.elsevier.com%2Fretrieve%2Fpii%2FS2666389921001884%3Fshowall%3Dtrue\">greenhouse gas emissions as the airline industry<\/a>. The over <a href=\"https:\/\/www.trendforce.com\/presscenter\/news\/20220114-11091.html.\">31 million Chromebooks sold globally<\/a> in the first year of the pandemic represent approximately 8.9 million tons of CO2e emissions.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We can\u2019t recycle our way out of the problem. When technology like Chromebooks reach their expiration date, <a href=\"https:\/\/dev.pirg-test.com\/edfund\/articles\/how-e-waste-is-creating-a-growing-environmental-and-health-crisis-acros s-the-world\/\">only one-third<\/a> of this electronic waste is properly recycled.<\/span><span style=\"font-weight: 400;\"> If it isn\u2019t designed to last, our environment pays the price.<\/span>","":null}},{"acf_fc_layout":"layout_large_image","_acfe_flexible_toggle":"","component_large_image":{"width":"narrow","image":47298,"caption_override":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<h3><b>Why Chromebooks fail<\/b><\/h3>\r\n<b>1. Chromebooks have a built-in \u201cdeath date,\u201d after which software support ends.\u00a0<\/b>\r\n\r\n<span style=\"font-weight: 400;\">We expect milk to expire, but not laptops. Adding to customer confusion, expiration dates are based on the <a href=\"https:\/\/www.wsj.com\/articles\/before-you-buy-a-chromebook-check-the-expiration-date-11646538322.\">certification of a given model, not the purchase date<\/a>. This means that consumers or schools can buy a used or refurbished Chromebook thinking they\u2019re getting a great deal, only to be surprised when their new laptop expires after a year.<\/span>\r\n\r\n[caption id=\"attachment_47295\" align=\"aligncenter\" width=\"517\"]<img class=\"size-full wp-image-47295\" src=\"https:\/\/dev.pirg-test.com\/wp-content\/uploads\/2023\/04\/Final-update-notice.jpg\" alt=\"\" width=\"517\" height=\"183\" \/> \"To get future updates, upgrade to a newer model.\"[\/caption]\r\n\r\n<span style=\"font-weight: 400;\">Once laptops have expired they don\u2019t receive updates and can\u2019t access secure websites. For example, instructors have reported that <a href=\"https:\/\/www.kitsapdailynews.com\/news\/sksd-needs-2-8-million-in-2026-to-replace-chromebooks\/\">expired laptops can\u2019t access online state testing websites<\/a>.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">As of this report\u2019s release, <a href=\"https:\/\/support.google.com\/chrome\/a\/answer\/6220366?hl=en\">Google\u2019s lists the average expiration date<\/a> for all devices as four years away. While Google has taken steps to increase expiration dates, these changes still fall short of what is needed to reduce e-waste.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">No school should have to stop using a laptop that still works, just because it\u2019s reached its \u201cdeath date.\u201d<\/span>","":null}},{"acf_fc_layout":"layout_large_image","_acfe_flexible_toggle":"","component_large_image":{"width":"narrow","image":47299,"caption_override":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<b>2. Manufacturers who make Chromebooks typically do not sell new spare parts or otherwise support repair.\u00a0<\/b>\r\n\r\n<span style=\"font-weight: 400;\">It\u2019s challenging to find spare parts to repair Chromebooks. <\/span><span style=\"font-weight: 400;\">The lack of spare parts produced by manufacturers makes them hard to source and expensive. Currently, schools need to purchase parts from third-parties or scavenge from broken machines. This scarcity can contribute to the high price for parts, making repair uneconomical. For example, 10 of the 29 keyboards we reviewed cost $89.99 or more, which is nearly half the cost of a typical $200 Chromebook.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">As part of our previous report, \u201c<a href=\"https:\/\/dev.pirg-test.com\/edfund\/resources\/failing-the-fix\/\">Failing the Fix,<\/a>\u201d we evaluated the detailed repairability information required from manufacturers in France. There were 11 Chromebooks currently for sale where we could find this repairability information, which the French turn into a \u201cRepair Score\u201d on a 0-10 scale, like an EnergyStar label for repair.\u00a0 The 11 Chromebooks we reviewed had an average parts availability rating of 3.3 out of 20, much lower than the average non-Chromebook laptop, which averaged out to 9 out of 20.<\/span><span style=\"font-weight: 400;\">\r\n<\/span>\r\n<b>3. The way these laptops are designed frustrate repair and reuse.<\/b>\r\n\r\n<span style=\"font-weight: 400;\">To reduce e-waste, the parts for these laptops should be highly compatible, allowing commonly used parts to be shared across a range of models. Parts that wear down over time or frequently break\u2014such as the battery, screen and keyboard\u2014could be taken from older or broken devices and used to fix newer devices. However, school technicians point out that\u00a0 updates to popular models often include arbitrary changes that frustrate repair and use.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Most Chromebook have a piece of plastic that goes around the edge of its screen called a \u201cbezel.\u201d Our report found all six of the manufacturers on <a href=\"http:\/\/edu-parts.com\">edu-parts.com<\/a>, a popular parts reseller, made non-functional changes to the plastic bezels of their Chromebook 11 models that made these parts incompatible from one model to the next.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">For example, from the Dell 11 Chromebook 3100 and 3110 bezels, the only visible changes are the addition of small notches on the bottom of the newer model. On the back of the bezels we can see that 3110 has missing or less pronounced clips which renders them incompatible.<\/span>","":null}},{"acf_fc_layout":"layout_slideshow","_acfe_flexible_toggle":"","component_slideshow":{"title":"Can you spot the difference?","slides":[{"image":47291,"caption_override":""},{"image":47292,"caption_override":""},{"image":47293,"caption_override":""}]}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<h3><b>How Google can lead the industry on sustainability<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">If we're going to give every student a laptop, they should be designed to last. Google could significantly increase the lifespan of all Chromebooks being used by extending their Automatic Update Expiration (AUE) date. Our tech should last longer, and Google can lead the industry.\u00a0<\/span>\r\n\r\n<b>Extend the life of Chrome OS software<\/b><span style=\"font-weight: 400;\">: Too many working Chromebooks end up as e-waste due to the end of software updates. Google should extend all model\u2019s Automatic Update Expiration (AUE) to 10 years after its launch date.<\/span>\r\n\r\n<b>Extend the life of the Chromebooks hardware<\/b><span style=\"font-weight: 400;\">: Chromebooks aren\u2019t designed to last, but Google has the power to change that. Google can work with Chromebook manufacturers, pushing them to produce spare parts, and standardize part design to the greatest extent possible. This would reduce electronic waste and increase repairability.<\/span>","":null}},{"acf_fc_layout":"layout_large_image","_acfe_flexible_toggle":"","component_large_image":{"width":"narrow","image":47301,"caption_override":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"<h3><b>We have a stuff problem<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We have a massive stuff problem. We don\u2019t need most of it and too much of it is built to be disposable. We shouldn\u2019t allow <a href=\"https:\/\/dev.pirg-test.com\/articles\/6-ways-to-stop-planned-obsolescence\/\">planned obsolescence<\/a> that keeps us buying more all the time. The least we can do, if we\u2019re giving every student in the U.S. a laptop, is ensure these devices are durable and repairable\u2014not part of a constant churn.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We can\u2019t afford to produce disposable technology at this rate. Electronic waste is less than two percent of the world\u2019s waste stream by volume, but causes over 70 percent of the waste stream\u2019s <a href=\"https:\/\/dev.pirg-test.com\/edfund\/articles\/how-e-waste-is-creating-a-growing-environmental-and-health-crisis-across-the-world\/\">harmful and toxic environmental effects<\/a>.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We need Google and all manufacturers to make products that last and we should be teaching our children the importance of sustainability. With more tech in our lives and classrooms, if Google wants to be the source of hundreds of millions of laptops for our students, they need to do it right.<\/span>","":null}},{"acf_fc_layout":"layout_featured_action","_acfe_flexible_toggle":"","component_featured_action":{"action":[1786],"action_query_string":""}}],"site_specific_content":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018Chromebook Churn\u2019 report highlights problems of short-lived laptops in schools<\/title>\n<meta name=\"description\" content=\"The pandemic pushed schools to provide every student with their own device, often turning to Chromebooks. A laptop for every student is likely here to stay, but now this new tech is failing. 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